When you place your order you understand all our products are bespoke. You are agreeing to the understanding that some flowers change colour and shape as they dry. Your flowers may darken or change tone and they tend to shrink a little. Some flowers dry a lot better than others – this will depend on they type of flower and the age of the flower, if your arrangement is all one type of flower or you have concerns over their suitability feel free to message me to discuss them. There is a possibility that the flowers may become dull over time. There is a possibility that flowers may bleed colour. We do not offer a touch up service on flowers at present so if your flowers are discoloured on arrival this is how they will look in resin. Due to the nature of resin and flowers being a natural product, once the flowers are submerged additional bruising to flowers may show up – we have no control over this. This will depend on how flowers were handled before arriving to us.
We use a high-quality UV resistant resin for all of our pieces. All of our resin work is handmade. Please expect some small bubbles within your items, sometimes on the surface. We work very hard to minimise these but it is the nature of flowers to trap air within the petals, so it is sometimes unavoidable. Some pour lines may be visible on your finished pieces.
Due to the handmade nature of the product and the use of dried flowers it is possible for small breakages to happen when they are submerged. The product is fluid and as such small pieces may move. Every care is made during the process to get the very best from the flowers you send. We reserve the right to refuse production if flowers arrive damaged or dead.
Every piece we make is one of a kind and so we consider small imperfections to be part of the charm of a handmade piece. As your items are handmade, they will not look like they have been manufactured by machine. As a result of handcrafted items each and every single item has a unique quality. Resin products will have a slight variation either caused by making or during the finishing of your products. On some occasions there is the possibility of the shapes / letters having a very slight inward or outward bulge due to the weight of the resin and the shape and size of the flowers. We do our best to minimise this but cannot always be avoided.
Every effort is made to ensure colours appear as realistic as possible on pre-made items, however, this sometimes depends on different web browsers, we cannot guarantee exact colours. Measurements on all products are approximate and vary according to size of the item.
Placement of the flowers will be arranged by our artists using the flowers provided by the customer. We can’t always go by the precise design or specification by the customer for flower placement as it may not be suitable for the mold in which the order is being made. If you do have a suggestion of floral placement, please make sure you have advised this in a written note with your flowers. Flowers are a natural product so there is not a theme or set pattern we follow. We use our professional judgment to place your flowers in the most suited positions when designing and completing orders.
Please keep your resin pieces away from direct sunlight and chemicals (perfume, polishes, cleaning sprays, soaps etc). Resin can be wiped over with a slightly damp cloth if needed. Resin can scratch so keep it away from rough/sharp surfaces. Resin can discolour over time.
There is a possibility of certain resin shapes / letters having a very slight bulge inwards or outwards due to the weight of the resin and the size of the flowers. We do our best to minimise these but on some occasions this is unavoidable.
Your item will be made and dispatched to you in approximately 25 – 36 weeks but at peak times this may be longer, anything up to 40 weeks.
Updates – Regular updates will be provided to customers with photos at different stages of the order via whats app if you provide a mobile number. You will receive confirmation when the flowers arrive. During the drying process there will be no updates. Once your flowers have been uncovered and are ready to cast you will receive regular updates on the progress of your order.
Name and Date frames – These frames are not manufactured in-house, the frames are purchased from a trusted supplier so we have no control over their manufacturing process and the way the outer frame sits together on corners. We make all the date and name elements in resin at our studio and cut the vinyl lettering ourselves. We sometimes score the card very lightly to be able to make sure things are placed correctly and in a straight line. This may sometimes be visible from a close distance once you receive your order. This is not classed as a fault but part of the making of the product.
Cake Stands – Cake stand bases can vary from time to time as this will depend on supplier availability, we have no control over supplier issues. We will always use stands that are similar in shape and colour and do our best to minimise any disruption to our service by using alternate bases. There is always some play and movement in resin cake stands mounted on a gold base. They will be more solid if you opt for the resin base which will be made from your petals/flowers. The cake stands are very thin so we cannot guarantee we will be able to add any whole flowers. The cake stands are made with pressed petals and foliage.
Box frames and Pressed frames – We will sometimes colour correct the flowers if they have not dried very well or have started browning on arrival to us. We will always do our best to keep colours as close as possible to the dried flower results however there is always a chance of slight variations when colour correcting. It is not always possible to get the colours of the flowers to match exactly.
Tealight Holders – Our tealight holders are made from resin. Real tealights get very hot which can damage the resin holders therefore we do not recommend using real tealights in the holders.
Cancellations are accepted within 24 hours of the order being placed. There is a cancellation fee of 25% of the order value if the cancellation occurs after this time as this date would have then been reserved for you.
If you have already sent me your flowers, then any cancellation refund would be subject to a 20% deduction fee for the sorting and handling of the flowers. Your flowers will only be returned on request, this is not an automatic process after cancellation.
Once orders are complete any leftover flowers may be used by us to make up some sample pieces, unless we are specifically asked to return any of the flowers. There is a one-week window from the date of your order being dispatched to request any flower returns, which will be subject to P&P. Sample pieces will not be available for purchase.
Refunds – All preservation pieces are custom made pieces and therefore non-refundable. You have 14 days from the dispatch date to contact us should you have any issues with your preservation piece. Please be mindful of the description above as preservation pieces will not be ‘perfect’ – they are handmade and using natural items therefore small imperfections are not considered as faults.
We advise all framed bouquets are checked on arrival. You will have 14 days from dispatch date to contact us regarding any issues. After the 14 days we will not be held responsible for any damages which may have been caused by delivery. However, you will be able to contact DPD after this date for any concerns regarding delivery yourself.
If orders are delivered via APC overnight delivery service, you will have 2 days from the arrival of any parcel to report any damages. After 2 days I am unable to make any claims via this company and therefore will not be able to help with any damages caused by the delivery company.
By placing an order with Sals Forever Flowers you will be deemed to have read, understood and agreed to these Terms and Conditions. If you are unhappy with any aspect of these terms, then you should contact Sal before placing an order with us via email.
Bookings are not secure until payment is made
